Frequently asked questions

1: Will the shipment be delivered earlier if I pay an extra fee?

2: Beside contacting the call center, how can I track the status of the bill?

3: Should I pack the shipment before sending it?

4: The payment of shipment was notified to the recipient previously, How can I change the payment paid by me - The sender?

5: Do you offer Cash on Delivery (COD) service?

6: How is it charged for COD service?

7: How can I receive the cashback since the shipment was delivered successfully?

8: Does Nhat Tin Logistics provide Door to Door delivery service?

9: How does Nhat Tin Logistics calculate Shipping fee and Service charge?

10: How can I register as a corporate account with monthly payment at Nhat Tin Logistics?

11: How can I know the location of Nhat Tin Logistics' post offices and pick-up/drop-off points at my place?

12: Can I adjust the recipient's information?

13: have created a bill online via a website/app; however, why were goods not picked up by NTL staff?

14: Can I pick up my shipment at your branch/ warehouse? Are there any procedures required?

15: I have not used Nhat Tin Logistics’ service before. How can I have my shipment delivered for the first time?

16: May I have the price list and expected delivery time of all types of service offered by Nhat Tin Logistics?

17: I want to track the status of my order but have lost the bill number, is there any assistance channel for me?

18: What does it mean when the status of my order on Nhat Tin Logistics’ website was "Warehouse check out" (e.g: Cong Hoa Warehouse check out)?

19: Does Nhat Tin Logistics provide international transportation services? How is it going to be charged?

20: How long will I receive the cashback since the shipment was delivered successfully?

21: Is there any method to ensure my order with high-value goods to be delivered safely?

22: Does Nhat Tin Logistics provide delivery service of fresh food or food whose dates go off quickly?