1Q: Will the shipment be delivered earlier if I pay an extra fee?
A: Nhat Tin operates through a management system and standard procedures, so orders will be processed and delivered according to Nhat Tin's commitments. The handling of exception orders will greatly affect other customers. Please inform the recipient about the estimated arrival time to arrange for receiving goods/parcels
2Q: Beside contacting call center, how can I track the status of the bill?
A: You can track your shipment directly on the website at the following link https://ntlogistics.vn/tra-van-don.html
3Q: Should I pack the shipment before sending it?
A: We trust that only you know your goods/products very well. Packaging before you handover to Nhat Tin will ensure your goods/products safe from collision and impact from other cargoes during normal transportation. Moreover, for any fragile goods or awkward size and shape, please notify our staff for special handling.
4Q: The payment of shipment was notified to recipient previously, How can I change the payment paid by me - The sender?
A: You can go directly to the drop-off post to have the payment method adjusted and pay the bills directly.
5Q: Do you offer Cash on delivery (COD) service?
A: Nhat Tin Logistics offer delivery and cash collection (COD - cash on delivery) service towards all order requested, you will only need to note on AWB, our staff will collect the mentioned amount of payment from recipients.
6Q: Does Nhat Tin provide door-to-door delivery? How is it charged for COD service?
A: Yes, Nhat Tin Logistics offer door-to-door service, you may contact our call center or NTL posts nearby for details. In order to support Customers as much as possible, NTL is now offering COD Collection Fee for free for orders delivered to major cities of provinces and COD amount less than 5.000.000 VND
7Q: What is the price to deliver a shipment from… to …. estimated …. Kg?
A: Service charge depends on dimension, the weight of goods, and delivery time, customers' choices will vary by a different range of prices. You may visit and check our price for reference at https://ntlogistics.vn/tra-cuoc.html.
8Q: How can I register as a corporate account with monthly payment at Nhat Tin?
A: You can contact Nhat Tin's call center directly and provide information, our sales team will directly work with you for signing a service agreement.
9Q: How can I know NTL's office location at my place?
A: Nhat Tin Logistics has offices in most major provinces and cities, you can access the list of our posts at the following link: https://ntlogistics.vn/danh-sach-buu-cuc.html, choose your area to find the nearest office.
10Q: Can I adjust the recipient's information?
A: To change the recipient's information (telephone, name, or address), please contact our call center for assistance. Information amendment may cause delay delivery from 1-3 working days than commitment (depending on changes).
11Q: I have created an AWB online, however, why were goods not picked up by NTL staff?
A: Currently, online booking tools are in the process, which leads to technical matters, you can contact directly to our call center and provide bill number created on the system, the operator will assign our staff to pick up your shipment.
12Q: Can I pick up my shipment at your branch/ warehouse? Are there any procedures required?
A: Once the goods have arrived, you can pick up and follow the steps below:
Step 1: Check the location of the order by visiting the link on the website https://ntlogistics.vn/tra-van-don.html,
Step 2: Find the address of the order location at https://ntlogistics.vn/danh-sach-buu-cuc.html,
Step 3: Bring your identity card to the above address to receive the goods.
13Q: I have not used Nhat Tin's service before. How can I have my shipment delivered for the first time?
A: You may access our service as following:
Option 1: access link: https://online.ntlogistics.vn/auth/login to create an account and bill online on our system. Our staff will receive your order and pick up goods.
Option 2: Contact hotline directly at 1900636688, provide goods information, address,...call center will quote, and assign our staff to pick up your goods/shipment.
14Q: May I have the price list and delivery time of all types of service offering by Nhat Tin?
A: NTL provides major service: Premium service, Express delivery, MES, Trucking, and International (currently we only serve the outbound segment). Moreover, we offer other added value such as COD, FLT, Warehousing, Document return to senders... You can access the link for price at: https://ntlogistics.vn/tra-cuoc.html.
15Q: I want to track the status of my AWB but have lost the bill number, is there any assistance channel for me??
A: You can contact our call center, provide the phone number of the sender and the recipient, the operator will check and inform the status of your shipment.
16Q: What does it mean when the status of my AWB on NT website was "Warehouse check out" (e.g: Cong Hoa Warehouse check out)
A: If you see the status ".......warehouse check out" means your shipment is released from that warehouse to another defined in transportation schedule. If the status said "warehouse check out" at destination location that means your shipment is ready for delivery to the recipient.
17Q: Does Nhat Tin provide international transportation services? How is it going to be charged?
A: Nhat Tin Logistics provides international courier service. The price will depend on the destination address and weight of the shipment. You may contact our call center for more details.
18Q: How long will I receive the cashback since the shipment was delivered successfully?
A: For customers registered payment via your specified bank account, you will receive the money within 24 hours since the shipment delivered successfully. For customers who did not, Customers may contact the drop-off post office, you will receive the money within 1 - 2 days since the shipment delivered successfully. For other information, please contact our hotline: 1900646688 for assistance.
19Q: Is there any method to ensure my AWB with high-value goods to be delivered safely?
A: Regarding high-value goods, the risk may be incurred during the transportation, therefore, NTL suggests a few insurance levels depending on goods' value. This kind of insurance is optional choices for customers.
20Q: Does Nhat Tin provide delivery service of fresh food or food which dates go off quickly?
A: Nhat Tin currently does not offer transportation services to transport such types of goods. For such dried food, processed foods packaged in accordance with standards or without special preservation, Nhat Tin do provide delivery service according to the available packages.